Mark Tranter - Senior Account Manager at O-Tech

NSW Veterans Cricket | January 19, 2024

Mark Tranter plays Veterans Cricket for Newcastle and recently was the successful captain of the NSW Over 55s Kangaroos in the National Championships held in New Zealand.

Mark is a Senior Account Manager with O-Tech.

Can you tell us a little more about O-Tech and what the business does?

Since Year 2000 OTECH has been an IT managed services company that provides comprehensive IT support and solutions to other organizations on a proactive and ongoing basis. OTech is hired by our clients to manage their IT infrastructure, systems, and technology needs, allowing the client to focus on their core business activities. These services are provided on a monthly invoice to our customers.

Finally, trust and flexibility will determine how far a relationship between both parties will last. We aim for long term relationships.

Services include-

24/7 Proactive Monitoring and Maintenance of IT hardware and systems.

Provide remote and onsite support across Australia wide.

Network and Security Management and securing our clients’ network.

Data Backup and Disaster Recovery services: provide data backup solutions and disaster recovery planning to ensure that clients can quickly recover their critical data in the event of a system failure, cyberattack,

Cloud Services: We assist our clients leverage the benefits of cloud computing. This may include hosting applications, data storage, and other services in the cloud for scalability and flexibility.

Service Level Agreements (SLA’s): MSPs typically operate under SLAs that define the scope of services, response times, and performance metrics. These agreements help set clear expectations and ensure accountability.

Is the Business B2B or B2C?

Our core is business to business and customers tend to be a long-term relationship as we will have an in-depth knowledge of a business. This is key to managed services.

Who are your ideal customers?

Customer size up to 250 seats. In today’s terms it’s called small medium business (SMB) also most any vertical. Our current customer base varies – manufacturing, financial planning and accounting services, labour hire, trades, hotel services, real estate. The OTech team is well skilled to support and services all verticals.

What’s been your most memorable moment in cricket?

The first thing that comes to mind. I was awarded the honour to captain NSW O55s, and winning the 2023 National Championship in Christchurch, NZ. Very proud of my team and new mates for life. 

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